Frequently Asked Questions
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Can private individuals also shop in the store?
No, our offer is exclusively for business customers (B2B), legal entities under public law, and special funds under public law. The statutory right of withdrawal for consumers therefore does not apply.
Is there a minimum order value?
Yes, to ensure our high service quality, we have the following minimum order values (net):
- Domestic (Germany): €150,-
- EU & Third Countries: €350,-
If the goods value is lower, we will charge the difference as a flat-rate surcharge for small orders/processing fee, so that the invoice amount equals the minimum value.
What does it mean if an item costs €0.00?
Products marked with a price of €0.00 are not free items. By ordering these products, you are initiating an individual quote request. Our sales team will then contact you personally with a customized offer or an order confirmation.
How much is shipping?
The exact shipping costs depend on the shipping method. Our standard delivery is "FCA Langgöns" (Incoterms® 2020), i.e., ex works. For deliveries made by our own vehicles, we charge a shipping/packaging flat rate of €3.00 net. Tolls, transport insurance, and any special packaging materials will be charged additionally.
What should I do if my goods were damaged in transit?
Please check every delivery immediately upon receipt for completeness and absence of damage.
- Externally Visible Damage: Note this immediately on the freight documents and report it directly to the carrier (if necessary, refuse acceptance or accept only with reservations).
- Concealed Damage: Report this to us and the carrier in writing immediately upon discovery – but no later than within 7 days.
Do I have a statutory right of withdrawal?
No. As we exclusively sell to business customers (B2B), the statutory consumer right of withdrawal does not apply.
Can I still return the goods?
Yes, we offer a voluntary 14-day return policy for most items. The prerequisite is that the goods are unused, resalable, and in their original packaging, including accessories.
Are there any items excluded from returns?
Excluded are items marked "Prepayment, no returns" on the invoice/delivery note, as well as customer-specific orders ("Not stock items, no returns").
How do I register a return, and are there any costs involved?
Returns must be registered with us in writing in advance and approved by us (preferably via the return form in your customer area). Unfortunately, we cannot accept unregistered returns.
For approved returns (that are not due to a defect), we charge a processing fee of 25% of the net merchandise value for inspection and restocking.
How long is the warranty (liability for defects)?
The warranty period is one year from delivery of the goods. Obvious defects must be reported to us in writing within 7 calendar days at the latest.
How are the prices for enamelled copper wires determined?
The prices for enameled copper wires stated in the shop are generally "hollow prices" (base price without metal value). The final price is made up of the hollow price plus the daily copper value. This is based on the official "precious metal surcharge for copper" plus a processing surcharge (VAZ) from the day before shipping.
What is a copper account and can I drop off old copper?
We offer you the possibility to open a copper account with us. You can supply us with old copper (by prior arrangement). We will credit the equivalent value to your copper account. When ordering copper-containing goods, we will then offset the necessary copper directly against your credit balance.
How do I reach customer service with further questions?
Our sales team is happy to assist you. Click here.
