Return Policy

SEIPP is committed to providing you with high-quality products and reliable service. For most of our items, we offer a 14-day right of return under the following conditions.

Return Procedure:

1. Written Contact: In the event of an intended return, the customer is obliged to contact SEIPP in writing within 14 days of receipt of the goods and request a written return authorization.
2. Return Authorization Required: Returns without prior written authorization from SEIPP will not be accepted.
3. Condition of Returned Goods: The items to be returned must be in original, unused, and resalable condition, including all original packaging and accessories. Since SEIPP exclusively sells new goods, compliance with this condition is essential for a successful return.

Exceptions to the Right of Return:

Please note that returns are excluded in the following cases (this does not affect your rights for defects in accordance with the statutory provisions):

• Items that are marked on the order confirmation, delivery note, or invoice with the note "Prepayment, no return".
• Items marked as "Not in stock, no return" and which were therefore procured specifically for the customer.

Refusal to Accept Unauthorized Returns:

SEIPP reserves the right to refuse the acceptance of unauthorized returns in principle.

Processing Fee for Approved Returns (except in case of defects):

For approved returns that are not due to an incorrect delivery by SEIPP, a processing fee of 25% of the net value of the goods will be charged for the inspection, processing, and restocking.

Special Provisions for Dangerous Goods:

When returning items classified as dangerous goods, the customer is responsible for the proper labeling of the shipment in accordance with the relevant dangerous goods regulations. The transport documents must be marked accordingly to ensure safe handling by the commissioned logistics service providers.

Your Advantage as a Business Customer:

• Clearly Defined Processes: Efficient and transparent return conditions.
• Focus on Product Integrity: Ensuring the quality of returned goods.
• Transparent Cost Structure: Understandable processing fees for non-defective returns.

For more detailed information or specific inquiries regarding returns, please do not hesitate to contact our customer service.